Careers
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Entry-level Positions
Supervisory Positions
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
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Receiving Clerk
FLSA Status: Non-Exempt
Report to: Purchasing Manager
Supervises: N/A
Job Summary
This job may include duties such as examining shipment contents and comparing them with records, such as manifests, invoices, or orders, to verify accuracy. Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials. Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or a postage meter. Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes. Participate in general daily facility, office, or operational needs as requested by leadership.Â
Essential Functions & Responsibilities
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Observing, receiving, and otherwise obtaining information from all relevant sources.
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Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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Using hands and arms to handle, install, position, and move materials and manipulate items.
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Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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Inspect shipments to ensure correct order fulfillment.
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Order materials, supplies, or equipment.
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Prepare documentation for contracts, transactions, or regulatory compliance.
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Store items.
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Package objects for shipping.
Required Knowledge, Skills, and Abilities
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Basic computer literacy, including general navigation, email, and web browser usage.
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Familiarity with Microsoft Office applications (Word, Excel, Outlook).
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Comfortable using standard office technology and general computer software.
Experience & Education
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High school diploma, GED, or equivalent credential required.
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Minimum 6 months of retail work experience preferred.
Physical Requirements
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Ability to lift, push, pull, and carry items up to 50 lbs regularly, and occasionally move heavier packages using material handling equipment (hand trucks, pallet jacks).
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Frequent standing, walking, bending, stooping, reaching, crouching, and kneeling throughout a standard shift.
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Constant manual dexterity to grasp, handle, unbox, package, seal, tape, and manipulate inventory using hand or power tools.
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Visual acuity to inspect incoming shipments for damage, read shipping labels, verify serial numbers, and scan barcodes.
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Ability to safely operate warehouse tools and equipment (e.g., box cutters, tape dispensers, postage meters, hand trucks, digital scales).
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
Inventory Specialist
FLSA Status: Non-Exempt
Report to: Purchasing Manager
Supervises: N/A
Job Summary
The Inventory Specialist coordinates and executes daily supply chain operations, including receiving, inventory management, freight routing, and order fulfillment. This role ensures accurate recordkeeping, verifies shipment compliance against purchase orders and manifests, handles material packaging and routing, and maintains efficient warehouse organization. Additionally, the Inventory Specialist collaborates across departments to resolve shipping discrepancies and supports general facility and operational needs as requested by leadership.
Essential Functions & Responsibilities
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Inspect incoming shipments for accuracy, quantity, and damage; verify contents against packing slips, manifests, purchase orders, or bills of lading.
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Record shipment data (weight, freight charges, discrepancies, tracking details) in inventory software; prepare bills of lading, work orders, and shipping labels.
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Safely store, organize, and track materials within the facility; conduct cycle counts and assist with inventory audits.
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Pack, seal, label, and affix postage or shipping documentation to outgoing packages using manual or power tools, scales, and shipping software.
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Communicate with carriers, freight vendors, and internal teams by email, phone, or in person to schedule pickups, track transit status, and resolve shipping issues.
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Assist with ordering warehouse materials, supplies, and equipment while supporting general daily office, facility, or operational tasks as requested by leadership.
Required Knowledge, Skills, and Abilities
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Proficient in general computer navigation, web browsers, email communication, and file management.
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Familiarity with Microsoft Office applications (Word, Excel, Outlook) and basic inventory or shipping management systems.
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Strong organizational and data entry skills with an emphasis on accuracy in documentation and shipment verification.
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Clear written and verbal communication skills to coordinate effectively with supervisors, vendors, and team members.
Experience & Education
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High school diploma, GED, or equivalent credential required.
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Minimum 6 months of retail work experience preferred.
Physical Requirements
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Ability to regularly lift, push, pull, and carry items up to 50 lbs, and occasionally maneuver heavier packages using material handling equipment (hand trucks, pallet jacks).
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Constant standing, walking, bending, stooping, reaching, crouching, and kneeling throughout a standard shift.
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Frequent hand and arm movement to unpack, manipulate, package, seal, and process inventory using hand/power tools and scanning devices.
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Precise visual inspection skills to check product labels, serial numbers, barcodes, and shipping documentation.
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Ability to operate warehouse machinery, digital scales, and box cutters safely. Exposure to varying indoor/outdoor facility temperatures, dust, and warehouse noise levels.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
 Stocking Clerk
FLSA Status: Non-Exempt
Report to: Purchasing Manager
Supervises: N/A
Job Summary
The Stocking Clerk maintains inventory flow by transferring merchandise from pallets into holding areas and replenishing storage units and sales floors. This role focuses on unboxing goods, organizing all stock in a clean and professional manner, and precisely documenting inventory movements between holding areas and shelves. The Stocking Clerk does not handle incoming shipment receipts but plays a critical role in internal inventory tracking, organization, and basic digital recordkeeping.
Essential Functions & Responsibilities
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Safely unpack incoming merchandise from pallets and shipping cartons, preparing items for internal transfer and shelving.
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Log and document all inventory movements accurately—tracking items moved from pallets into storage holding areas, and from holding areas out to the sales floor or storage shelves.
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Transfer products into designated storage locations, display racks, and sales floor shelves, ensuring proper rotation and stock placement.
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Maintain storage rooms, holding areas, and sales floors to high professional standards—ensuring clean, orderly, labeled, and hazard-free aisles and shelves.
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Perform routine stock counts and report damaged goods, low stock levels, or missing items to leadership.
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Participate in general daily facility, office, or operational needs as requested by leadership.
Required Knowledge, Skills, and Abilities
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Basic skills in Microsoft Office applications (Excel, Word, Outlook) to accurately maintain electronic inventory logs and complete basic reporting.
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General computer proficiency, including web browser navigation, email communication, and comfort using digital inventory tools or scanners.
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Strong attention to detail with a commitment to maintaining a neat, professional, and well-organized storage environment.
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Clear communication skills to report stock tracking data accurately to supervisors and co-workers.
Experience & Education
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High school diploma, GED, or equivalent required.
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Minimum 6 months of retail work experience preferred.
Physical Requirements
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Ability to regularly lift, push, pull, and carry items up to 50 lbs, and maneuver heavier items using hand trucks or carts.
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Constant standing, walking, bending, stooping, crouching, kneeling, reaching overhead, and climbing stepladders during shifts.
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Frequent use of hands to grip, unbox using box cutters, pack, stack, and manipulate merchandise.
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Ability to read product labels, shelf tags, SKU numbers, and electronic logs clearly.
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Exposure to varying indoor facility temperatures, stockroom conditions, dust, and operational noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
 Sales Associate
FLSA Status: Non-Exempt
Report to: Assistant Manager
Supervises: N/A
Job Summary
The Sales Associate is responsible for ensuring our customers have a positive shopping experience. The Sales Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, always maintains a clean work area, and ensures proper merchandise presentation. The Sales Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Sales Associate may be requested to perform additional tasks in specific situations if performance of these tasks will help achieve our customer service and operational goals.
Essential Functions & Responsibilities
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Greeting customers when they walk through the store and assisting them in finding products they need.
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Building rapport through conversation and honest recommendations to enhance customers’ shopping experience.
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Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed.
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Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor.
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Collaborating with fellow team members to keep the sales floor area clean and always organized. Ensures that all emergency exits are clutter-free and the shopping environment is safe and secure.
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Maintains a professional appearance and always adheres to the company’s dress code.
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Always provides prompt and efficient response to customers. Answers any customer’s questions in a polite and knowledgeable manner.
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Handles all customer issues in a courteous and helpful way, calling a member of the store leadership when necessary.
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Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and the notification of Store Leadership to review and approve all disposals.
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Collaborate with team members to achieve sales goals and provide exceptional customer service.
Required Knowledge, Skills, and Abilities
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Strong communication skills to effectively interact with customers, associates, and store leadership in a friendly and respectful manner.
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Excellent organizational skills with attention to detail
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously
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Able to communicate effectively with customers in English; multilingual is a plus.
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Open availability to meet schedule needs (Preferred)
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Proficient in operating Point of Sale (POS) systems
Experience & Education
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 High school diploma or Equivalent preferred.
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At least 6 months experience in technical sales, electronics sales, or wireless sales, and cash handling is preferred.
Physical Requirements
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Ability to use all Store equipment such as registers and PC as required.
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Ability to spend up to 100% of working time standing, walking, and moving around the Store.
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Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
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Ability to occasionally push, pull, and lift more than 25 pounds.
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Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
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Certain assignments may require other qualifications and skills
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
 Cashier
FLSA Status: Non-Exempt
Report to: Assistant Manager
Supervises: N/A
Job Summary
The cashier is responsible for processing customer transactions using the store's point-of-sale system. They are to receive and disburse money, use electronic scanners, cash registers, or other related equipment, as well as process credit and debit transactions and validate checks. In addition, they will interact with customers, answer customer questions and concerns, and ensure that customers leave on a pleasant note.
Essential Functions & Responsibilities
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 Process sales/transactions using the store's point-of-sale system
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Accurately handle debit, credit, cash, check, and voucher payments
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Process returns, refunds, and exchanges
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Greet and answer customer inquiries
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Maintain a clean and organized checkout area
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 Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
Required Knowledge, Skills, and Abilities
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Basic math skills
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Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Actively looking for ways to help people.
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Provide courteous service and respond to customer concerns.
Experience & Education
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High School diploma or equivalent preferred.
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At least 1 year of customer service experience is preferred.
Physical Requirements
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Be able to stand, function, and operate the register for prolonged hours of the day.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
Loss Prevention Specialist
FLSA Status: Non-Exempt
Report to: (Chief Logistics Officer) CLO
Supervises: N/A
Job Summary
A Loss Prevention Specialist's primary responsibility is to safeguard the company's assets and minimize losses due to theft, fraud, and other criminal activities by implementing security measures and conducting investigations. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, and driving a shrink elimination culture in the store. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates, and remain focused on store-specific business objectives while supporting key asset protection and operational responsibilities.
Essential Functions & Responsibilities
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Respond to customer and associate incidents to facilitate first aid and minimize company liability.
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Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company.
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Investigate criminal violations against the person or property of any customer or associate that has been committed on company premises.
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Prepare prompt and complete reports related to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the CLO.
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Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
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Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events.
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Successfully complete all security training requirements.
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Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the CLO is summoned to.
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Works on special assignments, investigations, and surveillance as directed by the store’s CLO.
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Responds to alarm conditions at the assigned store.
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Perform other duties as assigned
Required Knowledge, Skills, and Abilities
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Exceptional attention to detail and strong observation skills.
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Ability to work collaboratively across departments.
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Must be able to operate cameras and other surveillance equipment.
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Ability to think and act clearly in potentially stressful and hostile situations.
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Effective communication and interpersonal skills.
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Strong analytical and problem-solving skills.
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Proficient with Microsoft Office Suite or related software to prepare reports and documentation
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Language Skills: Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, reports and procedure manuals.
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Ability to communicate with peers, store staff, police, and customers. Must be able to speak effectively before groups of customers or employees of an organization. Multilingual abilities are a plus.
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Reasoning Ability: Must be able to use judgment and apply common sense when carrying out instructions furnished in written, oral, or diagram form. Able to deal with problems involving several concrete variables in standardized situations.
Experience & Education
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High School Diploma or Equivalent is required.
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At least 2 years of experience in retail loss prevention, security, or law enforcement preferred
Physical Requirements
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Ability to regularly talk, hear, and respond to customers and employees.
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Ability to spend up to most of working hours standing, walking, and moving around the Store.
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Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
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Ability to occasionally push, pull, and lift up to 30 pounds or more.
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Ability to monitor store activity in person and through CCTV and accurately identify details of incidents.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
General Manager
FLSA Status: Exempt
Report to: Chief Executive Officer (CEO)
Supervises: Assistant Manager, IT Specialist
Job Summary
The general manager is responsible for the day-to-day activities of the company, overseeing the higher-level functions that pertain to the overall operation and well-being of the company. They are to set and manage policies, strategies, and goals, maintain an excellent working environment for all employees and experience for customers, and boost profits for company success. The general manager is expected to go on the floor periodically and assist other managers, supervisors, colleagues, and customers.
Essential Functions & Responsibilities
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Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
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Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
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Direct administrative activities directly related to making products or providing services.
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Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
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Prepare staff work schedules and assign specific duties.
Required Skills, Knowledge, & Abilities
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Strong communication, customer service, and leadership skills.
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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Ability to multitask and manage priorities in a fast-paced retail environment.
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Basic knowledge of retail point-of-sale (POS) systems and cash handling procedures.
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Good organizational skills, especially with inventory and merchandising.
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Ability to work well with a team and support fellow staff in leading by example.
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Sound judgment and problem-solving skills when handling customer or staff issues.
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Ensures Accountability & Execution
Experience & Education
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Associate's or Bachelor's degree in Business required
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At least 3 years of retail experience required.
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At least 2 years or prior retail supervisory/lead experience preferred.
Physical Requirements
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Be able to oversee operations and move throughout the store for extended periods.
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Ability to regularly bend at the waist, squat, kneel, carry, and reach.
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Be able to occasionally push, pull, and lift more than 25 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
Assistant Manager
FLSA Status: Exempt
Report to: General Manager
Supervises: Sales Associates, Cashiers, Store Cleaner
Job Summary
The Assistant Manager supports the General Manager in the daily operations of the clothing store, including sales floor management, staff supervision, inventory of consigned goods, and customer service. This role helps ensure the store runs efficiently, merchandise is priced and displayed appropriately, and staff delivers a welcoming shopping experience.
Essential Functions & Responsibilities
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Assist the General Manager in overseeing daily store operations, opening and closing procedures, and cash handling.
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Supervise, schedule, and support all non-exempt associates on the sales floor.
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Oversee sorting, pricing, and merchandising consigned clothing and goods.
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Monitor inventory levels and coordinate restocking of the sales floor from the back room.
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Respond to customer questions, concerns, and returns in a professional and friendly manner.
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Help train new employees on store policies, pricing guidelines, and customer service standards.
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Support loss prevention efforts and ensure store safety and cleanliness standards are maintained.
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 Assist with promotions, seasonal sales, and visual merchandising changes.
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Step in for the General Manager in their absence to keep operations running smoothly.
Required Skills, Knowledge, & Abilities
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Strong communication, customer service, and leadership skills.
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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Ability to multitask and manage priorities in a fast-paced retail environment.
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Basic knowledge of retail point-of-sale (POS) systems and cash handling procedures.
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Good organizational skills, especially with inventory and merchandising.
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Ability to work well with a team and support fellow staff in leading by example.
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Sound judgment and problem-solving skills when handling customer or staff issues.
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Ensures Accountability & Execution
Experience & Education
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Associate's or Bachelor's degree in Business required
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At least 3 years of retail experience required.
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At least 2 years or prior retail supervisory/lead experience preferred.
Physical Requirements
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l Requirements:
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Be able to stand, walk, and move throughout the store for extended periods.
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Ability to regularly bend at the waist, squat, kneel, carry, and reach.
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Be able to occasionally push, pull, and lift more than 25 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
Purchasing Manager
FLSA Status: Exempt
Report to: Chief Logistics Officer (CLO)Â
Supervises: Receiving Clerk, Inventory Specialist, & Stocking Clerk
Job Summary
The Purchasing Manager directs and coordinates all operational activities related to buying, selling, and distributing company materials, equipment, machinery, and supplies. This position develops and implements comprehensive purchasing and contract management policies, procedures, and instructions while reviewing purchase order claims and contracts to ensure strict conformance to company standards. Additionally, the Purchasing Manager leads vendor sourcing and negotiations to determine product availability and sales terms, and prepares high-level bid awards requiring formal board approval.
Essential Functions & Responsibilities
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Analyzing information and evaluating results to choose the best solution and solve problems.
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Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
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Observing, receiving, and otherwise obtaining information from all relevant sources.
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Using computers and computer systems (including hardware and software) to enter and analyze purchasing and inventory data using company software.
Required Skills, Knowledge, & Abilities
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Advanced knowledge of purchasing procedures, vendor sourcing, contract drafting, bid award preparation, and formal negotiation practices.
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Ability to interpret, apply, and enforce organizational policies, internal controls, and relevant federal or local procurement rules.
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Proven skill in identifying, evaluating, interviewing, and building strong working relationships with external suppliers, contractors, and service providers.
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Strong ability to analyze complex data, evaluate supplier bids, review claims/discrepancies, and resolve contractual or supply chain bottlenecks.
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Proficiency with ERP/procurement software, inventory management tools, spreadsheet analysis (e.g., advanced Microsoft Excel), and general business software.
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Professional verbal and written communication skills to articulate procurement strategy to executive leadership, board members, vendors, and cross-functional teams.
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Knowledge of budgeting, cost-benefit analysis, pricing structures, and sales terms to maximize cost efficiency and operational value.
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Ability to review spreadsheets, read fine print on contracts, inspect material quality, and evaluate product specifications. Ability to communicate clearly in person, over the phone, and in noisy warehouse environments.
Experience & Education
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Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Finance, or a closely related field required.Â
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At least 4 years in a supervisory or management role directing purchasing personnel, vendor negotiations, and/or contract administration.
Physical Requirements
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Ability to remain in a stationary position for prolonged periods while working at a computer, reviewing contracts, or conducting phone and virtual meetings.
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Frequent movement throughout office buildings, warehouse facilities, loading docks, and vendor sites to inspect inventory, meet with suppliers, and oversee staff operations.
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Constant use of hands and fingers to operate computer keyboards, mice, office equipment, mobile devices, and manage physical documents.
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Ability to occasionally lift, move, or transport office files, supplier samples, or equipment weighing up to 20–25 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
Senior Accountant
FLSA Status: Exempt
Report to: Chief Financial Officer (CFO)
Supervises: Accountants
Job Summary
The Senior Accountant will perform period end close activities including reviewing and analyzing profit and loss statements and balance sheets, preparing journal entries and reconciliations, preparing period end sales and use tax returns and maintaining business licenses. Support operations by providing excellent customer service to internal and external customers. This position will handle confidential and sensitive information
Essential Functions & Responsibilities
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Complete routine period end close procedures within prescribed timeframes in a timely and accurate manner.
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Analyze financial statement trends and explain fluctuations.
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Prepare monthly recurring and general accounting journal entries in accordance with GAAP.
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Maintain balance sheet accounts and perform period-end account reconciliations; analyze, correct, and be able to explain any variances.
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Resolve issues related to cash receipts/dailies, inventory billings, bank reconciliations, and other items that may arise.
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Prepare monthly sales and use tax returns for required markets; coordinate with management to ensure timely payment.
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Assist with state sales and use tax audits.
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Maintain all business licenses, health permits, personal & real property taxes, and miscellaneous licenses and permits.
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Act as primary contact for field personnel; respond to all questions in a timely manner.
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Provide assistance/training to accounting staff.
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Assist others in the department when needed.
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Assist with ad hoc reporting and analysis when required.
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Perform other job-related duties as assigned.
Required Skills, Knowledge, & Abilities
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Strong oral and written communication, good listening skills, and excellent attention to detail
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Strong organizational skills with the ability to prioritize, multitask, and work well under pressure
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Ability to balance time during busy quarterly/annual reporting season
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Attention to detail, organized and thorough with the desire for continuous improvement
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Self-motivated and able to work independently and collaboratively
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Proficiency in Microsoft Office
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Knowledge and experience with other accounting software such as Intuit QuickBooks
Experience & Education
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Bachelor’s degree in Accounting required.
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CPA-certified.Â
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At least 3 years of relevant work experience in accounting.Â
Physical Requirements
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Work at a computer for extended periods
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
HR Manager
FLSA Status: Exempt
Report to: Chief People Officer (CPO)
Supervises: HR Assistant
Job Summary
The HR manager is responsible for overseeing the strategic process involved with staffing, compensation, retention, training, and employment law and policies. They are to serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems. They also are expected to supervise employees and advise others on career or personal development.
Essential Functions & Responsibilities
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Liaise between departments or other groups to improve function or communication.
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Interview employees, customers, or others to collect information.
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Recommend organizational process or policy changes.
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Recruit personnel.
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Conduct employee training programs.
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Communicate organizational policies and procedures.
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Maintain personnel records.
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Prepare reports related to compliance matters.
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Prepare operational budgets.
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Compile operational data.
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Negotiate sales or lease agreements for products or services.
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Writing HR policies and making hiring decisions
Required Skills, Knowledge, & Abilities
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Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
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Motivating, developing, and directing people as they work, identifying the best people for the job.
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Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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Understanding the implications of new information for both current and future problem-solving and decision-making.
Education & Experince
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Bachelor’s degree in Business Administration required.
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At least 3 years of experience in human resources management or management related fields.
Physical Requirements
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Be able to stand, sit, function, and operate for prolonged hours of the day
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.
IT Specialist
FLSA Status: Exempt
Report to: General Manager
Supervises: N/A
Job Summary
The IT Specialist is responsible for maintaining the store's point-of-sale (POS) systems, computers, and network so that daily operations run smoothly. This role provides basic technical support to staff, helps keep store and inventory software up to date, and troubleshoots hardware or connectivity issues as they arise.
Essential Functions & Responsibilities
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Set up, maintain, and troubleshoot POS systems, registers, cameras, inventory system, computers, and store Wi-Fi networks.
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Provide basic technical support to staff for hardware, software, and connectivity issues.
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Assist with maintaining inventory and sales tracking software and resolving data errors.
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Perform routine system updates, backups, and basic cybersecurity checks to protect customer and business data.
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Maintain basic documentation of store systems, passwords, and equipment for reference.
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Create and enforce IT and cybersecurity policies, such as password rules, data handling, and incident response.
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Coordinate with outside vendors or technical support when issues are beyond in-store resolution.
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Train staff on the basic use of store technology and systems as needed.
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Meet with managers and staff to figure out what the store's systems need to do, then recommend and design hardware, software, and network setups to meet those needs.
Required Skills, Knowledge, & Abilities
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Working knowledge of POS systems, general computer hardware, and networking basics.
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Strong troubleshooting and problem-solving skills.
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Great communication skills to explain technical issues to non-technical staff.
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Basic understanding of data security and safe handling of customer information.
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Ability to work independently and manage time effectively.
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Detail-oriented with good organizational and documentation habits.
Education & Experince
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Associate's degree in Computer Science, Information Technology, or equivalent experience.Â
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At least 3 years of experience in IT support, retail technology, or a related role.
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Familiarity with common POS and inventory management software is a plus
Physical Requirements
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Be able to sit or stand for extended periods while working on computers or equipment.
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Be able to lift and carry equipment up to 20-25 lbs
Reasonable accommodations may be made to enable individuals with disabilities to perform essential physical functions.